I joined Kathleen Riessen and Inspired Choices Network as a guest expert to discuss customer experience design and how business owners can intentionally design a journey map for their customers. We discussed intentionally designing UX (user experience) to result in higher revenue, increased customer loyalty and higher ticket prices.

We covered:

• What is customer experience design and why is it important
• How can you apply my Customer Delight Process to your business
• How does customer experience design impact the bottom line
• How do you use the data you have to track and improve your customers' experience
• Examples of common customer frustrations & opportunities for delight

Listen to the full interview here‍