Customers like Natalie will always have an experience? How can you develop your customer experience strategy to make it inclusive, delightful and profitable? By focusing on each stage of the customer journey to build an intentional brand strategy that is unapologetically user-focused.
We help you understand who your customer is, their pain points and what they want from you as a brand. Each stage of the buyer journey from awareness to loyalty has multiple touch points that you can use to craft experiences to both solve their needs and put them on the path of being a raving fan.
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"Who is my audience? how do they find me, where do I event start with marketing?"
To build awareness you must show your audience that you are credible and care about their needs and desires.
“Laura Loo Experience Design is ideal for founders and brand owners who are seeking clarity around how they deliver their product experience. Laura Loo is a passionate consultant who helps you envision how your customer views your product by asking them all of the right questions, which isn't easy but necessary in order to succeed!”
“Laura was instrumental in creating botaniCo and our brand. Her well rounded background provided valuable insights to all aspects of the development process. Whether it was the website, branding collateral, or marketing communications, Laura’s contributions were always helpful and on target.You're brilliant and well worth the money. I should have hired you two years ago. We will definitely work together again very soon.”
“I have had the opportunity to work with Laura as a customer and colleague for over 10 years. Laura has a unique skill set of high creativity, excellent business sense, great street smarts and an award winning personality.”
“Laura is an incredible mentor, advisor, and colleague. Her deep knowledge and experience developing a successful customer journey has been and continues to be, instrumental in helping us shape this aspect of our business. Any team would be lucky to learn from, and engage with, Laura!"
Reducing customer frustration and increasing delight is the key to decreasing business expenses and increasing revenue. Let us show you how.
