Customers like Natalie will always have an experience? How can you develop your customer experience strategy to make it inclusive, delightful and profitable? By focusing on each stage of the customer journey to build an intentional brand strategy that is unapologetically user-focused.
We help you understand who your customer is, their pain points and what they want from you as a brand. Each stage of the buyer journey from awareness to loyalty has multiple touch points that you can use to craft experiences to both solve their needs and put them on the path of being a raving fan.
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"Who is my audience? how do they find me, where do I event start with marketing?"
To build awareness you must show your audience that you are credible and care about their needs and desires.
“Cloud 9 Studios an Experiential Marketing studio dedicated to helping businesses grow through immersive brand activations and educational events. As my business continues to expand, I wanted our brand to reflect the depth of what we do. Connecting businesses with consumers in a way that feels natural, engaging, intentional.
She has an incredible ability to take complex business models and shape them into a clear, compelling brand narrative that aligns with both the business growth and the customer engagement. Laura set the stage that helped me clarify and streamline my brand positioning.
Now, Cloud9 Studios and Cannaluxxe each have a strong, distinct identity while still working together seamlessly. So if you're looking for someone who truly understands brand experience and can help you create something that's not only looks good, but also works seamlessly, Laura is the one."
“I’ve had the pleasure of working with Laura on multiple projects, including the complete redesign of our website, where she led all the design work. From start to finish, Laura was not only easy to work with but also brought a high level of professionalism, creativity, and organization to every step of the process.
What stood out most to me was her ability to think outside the box— she always brought fresh ideas and innovative solutions that elevated our brand and user experience. Her designs were not only visually compelling but also user-centered and functional.
Over the years, we’ve collaborated on many projects, and she continues to be someone I can rely on. I highly recommend Laura to anyone looking for a creative, dependable, and forward-thinking design partner. She’s a true asset to any team or project.”
"Laura has been integral to our business success since day one. She is a brilliant marketing strategist and brings a tremendous balance between vision and execution. We have worked with Laura for three plus years and plan to continue to as we scale up. I highly recommend working with Laura."
"As Florea Procurement was growing, we sought a industry focused marketing professional to help us create content and materials that would help drive our connection objectives in the marketplace. We found LLXD, and after hearing about Laura’s approach, decided we’d work on a few projects with them.
We could not be more thrilled with her work and the impact it has had on our business! She is flexible and provides balanced feedback, and helps hone seemingly complex concepts into easy, flowing processes.
Her flexible ‘fractional’ services make support attainable for businesses of all sizes and her approach is customized based on what you specifically need. Thank you, Laura, for being awesome and helping us grow!"
Reducing customer frustration and increasing delight is the key to decreasing business expenses and increasing revenue. Let us show you how.
